Returns & Refunds Policy
1. Overview
At Cymart, we are committed to providing high-quality technology products and excellent customer service. If you are not satisfied with your purchase, you may return eligible items for a refund, exchange, or repair in accordance with this Returns & Refunds Policy.
2. Change of Mind Returns
If you change your mind about a product, you may request a return within 7 days of receiving your order, provided that:
- The product is unused and in its original condition
- All packaging, accessories, manuals, and seals are intact
- The item is not damaged or altered
- Proof of purchase is provided
Please note:
- Shipping costs for change-of-mind returns are the customer’s responsibility
- A restocking fee may apply for certain products
3. Faulty or Defective Products
If a product is faulty, damaged, or not functioning as intended, Cymart will:
- Repair the product
- Replace the product
- Refund the purchase amount
This is handled in line with the Consumer Protection Act, which provides a 6-month implied warranty on goods.
If the product fails within 6 months of purchase, you may return it for assessment and resolution.
4. Incorrect Items Received
If you receive the wrong product, please notify us within 48 hours of delivery.
Cymart will arrange for:
- Collection of the incorrect item
- Delivery of the correct product at no additional cost
5. Non-Returnable Items
The following items may not be eligible for return unless faulty:
- Software, digital products, or activated licenses
- Products with broken seals or opened packaging where hygiene or security applies
- Custom-configured or special-order items
- Clearance or final sale products
6. Return Process
To request a return:
- Email our support team at support@cymart.co.za
- Provide your order number, product details, and reason for return
- Our team will provide return instructions and approval
- Securely package the item and return it using the approved method
Returns sent without prior approval may not be accepted.
7. Refunds
Once your returned item has been received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued using the original payment method
- Shipping fees are non-refundable unless the return is due to a fault or error on our part
8. Exchanges
If you would like to exchange a product for another item:
- The exchange request must be made within 7 days of delivery
- Price differences will be charged or refunded accordingly
9. Damaged Deliveries
If your order arrives damaged:
- Take photos of the product and packaging
- Report the issue within 48 hours
- Cymart will arrange a replacement or refund where applicable
10. Contact Us
For all returns and refund requests, please contact:
Cymart Support Team
📧 support@cymart.co.za
📞 +27 11 568 7792
Our team will assist you in resolving the issue as quickly as possible.